Frequently Asked Questions

What should I do if my product is recalled?

What should I do if a product recall is announced?

Are there special warranty policies for bulk orders?

Are there special warranty policies for bulk orders?

How do I file a complaint about poor product performance?

How do I report poor product performance?

What is the minimum order quantity (MOQ)?

What is the minimum order quantity (MOQ)?

Can I request samples before placing a bulk order?

Can I request a sample before placing a bulk order?

What payment methods are supported?

What payment methods do you accept?

Can batteries be customized by size, voltage, and capacity?

Can battery size, voltage, and capacity be customized?

How does the customization process work?

How does customization work?

What certifications does the product have?

What certifications do your products have?

What is the lead time for production?

What is the production lead time?

How are lithium batteries shipped internationally?

How are lithium batteries shipped internationally?

What should I do if my shipment is damaged during transit?

What if the item arrives damaged?